Footwear Manager

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Job description

A Footwear Manager role is an important part of the management team in store, reporting into the Store manager you will be responsible for a specialised department that can account for nearly half the store sales. Product knowledge is key here and you will need to make sure yourself and your team use this knowledge to provide exceptional customer service.

Your first two weeks with us will be with our training team in Shirebrook, here you will be given the tools and knowledge to be a successful Footwear Manager. You will also have access to footwear master classes. For our high performing Footwear Managers there is great progression opportunities, from promotions to a larger store or even managing your own store.

Mitchell Coyston – Footwear Manager

I started with the company in June 2011 as a casual sales assistant at the Leicester Town Centre store where I first got the taste of fast paced retail. I instantly enjoyed the job and got a real hunger to be the best and get as many hours as I possibly could.

In February of 2012 I was given a promotion to a full time member of staff which made me even hungrier to achieve more within the store and the business. The store manager and other senior managers worked with me to help me improve and in June of that year I was given another promotion to footwear supervisor.

Eventually after a lot of guidance from my Area Manager, Store Manager and The Home grown course I was promoted into my current job role as Footwear manager in June 2014, where my responsibilities include running my own department and the 30+ staff members that work within it, Complying to company guidelines, meeting sales targets and of course trying to be the best Footwear department in the business.

The company also has given me amazing opportunities where I helped support stores in Hungary and Austria for a year, helping to train staff and understand our business better. One of these stores being the Budapest Arena store which is one of the biggest stores in Europe where I helped support there footwear team for 2 weeks.

There is a lot of training and guidance offered to staff members in terms of staff development and I found this out first hand when I went on a week’s training course at our Shirebrook head office. The training team there really helped me to become a better manager and a more confident person all round and I try to use the guidance they gave me to make my team the best.

The company has changed a lot since I first started in that it is very customer service driven now and strives to have the best rewarded staff in retail but still always tries to move forward and be even better.

There are a lot of Reward schemes for the business and for every staff member, the company gives a lot back to the staff through commission based incentives and bonuses. I myself have been able to buy a car through bonuses I’ve received, my staff members benefit a lot from this as well with one member of staff managing to go on three holidays to Egypt and Dubai all paid for through his commission earnings in the last year. I would encourage anyone with a well driven ambitious attitude to try this company as the rewards and team atmosphere are definitely in my eyes the best in retail.

About you

Working as a Footwear manager in Sports Direct is all about attention to detail, organisation and great customer service. You will be responsible for a large number of products spread across the store housed in the only Stock rooms Sports Direct stores have. You will need to ensure that your attention to detail is high, making sure that the stock rooms and shop floor products are in the right place and displayed correctly. Team management is also vital as you will need to ensure your team or providing exception Customer service and great product knowledge to your customers. A background working with footwear would be advantageous.

The application process

You will need to fill in a few details online including your contact information and career history, you will also be asked to upload your CV.

If selected you will be contacted for an informal conversation followed by an interview with a recruiter, if successful you will be invited for a face to face interview with one of our area managers.

Working as a Footwear Manager

The footwear department in store can take nearly half the stores turnover, so it is a vital part of the Sports Direct Operations. As a Footwear Manager you would be responsible for ensuring great customer service and informative product knowledge for your customers. It’s important in the footwear department that all procedures are followed and that you ensure KPI and targets are achieved.

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